Returns Policy

At Dream Sky General Trading LLC, we are committed to providing our customers with the highest quality E-Cigarette products. We understand that sometimes, despite our best efforts, you may need to return or exchange a product. This Returns Policy outlines our guidelines and procedures for returns and exchanges to ensure a seamless and satisfactory experience.

1. Eligibility for Returns

We accept returns under the following conditions:

• The product must have been purchased directly from our website or an authorized retailer.
• Returns must be requested within 14 days of receiving your order.
• The product must be in its original packaging, unopened, and in unused condition.
• E-liquids and opened cartridges are not eligible for return due to hygiene and safety reasons unless they are found to be defective upon arrival.

2. Returns Process

To initiate a return, please follow these steps:

1. Contact our customer support team at +971 4-228-1698 to request a return authorization. You will need to provide your order number and details about the item you wish to return.

2. Once your return request is approved, we will provide you with a return authorization number (RMA). Please include this number on the return package.

3. Carefully package the item(s) you are returning, including all accessories and original packaging materials.

4. Ship the package to the address provided by our customer support team. You are responsible for the return shipping costs.

3. Refund or Exchange

Upon receiving your returned item(s) and inspecting their condition, we will process your refund or exchange as follows:

• Refund: If the returned item(s) meet our eligibility criteria, we will issue a refund to the original payment method, minus any applicable restocking fees or shipping charges.

• Exchange: If you requested an exchange, we will promptly ship the replacement item(s) to you after inspecting the returned product(s).

4. Restocking Fees

A restocking fee may apply to certain returns. This fee will be deducted from your refund and will vary depending on the condition of the returned item(s).

5. Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs in such cases.

6. Contact Us

If you have any questions or need assistance with a return or exchange, please reach out to our customer support team at +971 4-228-1698.

Thank you for choosing Dream Sky General Trading LLC. We strive to ensure that your E-Cigarette shopping experience is enjoyable, and we are here to assist you with any return-related inquiries.